Questions

FAQ

The things people ask before their first scan.

Is my photo stored anywhere?

No. The analysis runs in your browser and the image never leaves your device. Only the six resulting scores are sent, and only so the formulary knows what to open.

Can I scan without a photo?

Yes. Six questions produce a usable reading. The photo sharpens the surface measures — evenness, redness and texture — that questions can only guess at.

What if I disagree with my formula?

Buy a different one. The reading is a recommendation, not a lock — once you have scanned, all fourteen are open to you.

Is any of this prescription?

No. Every product is a cosmetic available without a prescription. No retinoids, no hydroquinone, no compounded actives. Where a formula needs retinol-like results, it uses bakuchiol.

How long before I see anything?

Hydration and barrier move first, usually inside three weeks. Evenness and firmness are the slow ones — judge those at the ninety-day re-scan, not before.

Can I use it while pregnant?

Several formulas are suitable and several are not. Ask your midwife or doctor with the ingredient list in front of you. We will not make that call for you from a photograph.

Do you ship outside the US?

Yes. Orders ship from regional warehouses in the US and Europe, so most orders travel domestically.

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